TERMS & CONDITIONS
This part of the website contains important information about how we will process your order. These terms and conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by the terms and conditions detailed below.
If you have any questions relating to these terms and conditions do please contact us before placing an order.
Products are supplied unpainted and unassembled, unless otherwise stated in the product information. Photographs are supplied for inspiration and in some cases can be used as a painting guide.
We know you want your products right away! We will despatch your order as soon as humanly possible. Most of the time this is within five to seven working days (actually usually less), depending on Trade Show attendance, public holidays etc. If you have particular deadlines, please make contact to be sure that we can meet your needs before you order.
Orders will be processed as follows;
- You will be guided through the process of placing an order by step by step instructions on the website.
- You then place the order for your products on the website by pressing the ‘Place Order’ button at the end of the checkout process.
- An automatically generated order acknowledgement will be emailed to you detailing the products you have ordered.
- As your order is despatched from our premises, a shipping confirmation email will be sent.
- You will receive further despatch notifications by email when any outstanding items are despatched, so that you know to be on the look-out for their arrival.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of all the products ordered, unless we have notified you that we cannot accept your order, or you have cancelled it in accordance with the instructions in Cancelling an Order.
If we are out of stock on one or more products, we will email with details of what is missing and try to estimate of how long you can expect to wait for the order to be fulfilled. If the goods will not be available in a suitable time there will be option to send the rest of the order or cancel the order.
POSTAGE AND PACKING PRICES
Postage and Packing is complicated due to the sizes and weights of the products we stock. We work to a maximum P&P value in the UK and Europe.
To get your shipping quote, begin the check out process and choose your area for delivery.
If you subsequently add to an order we are already processing, we reserve the right to adjust the postage accordingly, as if it had been part of the original order.
Please make sure the address you have given us for shipping your order to is complete and correct address, otherwise your order may not reach you! If your address requires access codes for postal service personnel to gain entry, please make sure we have this information at the time of placing your order. Re-delivery will incur shipping costs.
NON ACCEPTANCE OF AN ORDER
Circumstances where we cannot accept an order include the following;
- The product you ordered being unavailable or discontinued from stock, in which case we will refund the amount paid if there is no suitable alternative which you agree to.
- The identification of a pricing or product description error.
- Our inability to obtain authorisation for your payment. We will endeavour to contact you but if we cannot resolve the issue within four weeks we will assume you no longer wish to continue with the order.
ORDERS ‘LOST IN THE POST’
If your parcel is lost in transit, we are prepared to re-send your goods on one occasion, provided you chose a tracked method of posting. Many carriers stipulate a minimum wait time before a claim can be initiated. For Royal Mail despatches, we do not initiate claims until 28 working days have passed. We cannot arrange provision of replacements until a claim has begun. If the value of the goods exceeds the compensation available on your method of posting then you will need to choose which products are to be re-sent.
Despatch of replacements will only take place after clarifying your full postal address. If your original address was incomplete or incorrect or you were unavailable to take delivery of the goods, we will not bear the cost of re-sending your order. If you have already had an order 'lost in the post' we reserve the right to refuse further orders placed without tracking.
ORDERS ‘RETURNED TO SENDER’
If a parcel is returned to us as ‘undelivered’ (e.g. incorrect address, non-collection etc.), we reserve the right to ask for clarification of your address before arranging the re-delivery of your order, at your expense. We cannot accept responsibility for the service provided by the delivery organisation, whoever that may be.
We hope you’ll be delighted with your purchase. If you should change your mind and wish to return a product we’ll be happy to refund or exchange it within 21 days of purchase providing it is in re-saleable condition, in original undamaged packaging and unused.
Please note that your right to return products does NOT apply to products which fall into the following categories, unless they are faulty;
- Specially composed packs made to your specification
- Figures you have painted
We can refund to your paypal account.
Refunds can only be made to the original paypal account.
If using Royal Mail to return goods, always get a ‘proof of posting’ certificate. We cannot process your return if your parcel gets ‘lost in the post’ on its way back to us without this evidence.
If returning high value items we recommend you take out insurance to cover the value of the goods in the event of loss or damage.
Please return the goods in suitable packaging including the following information;
- Email address or phone number,
- Order number,
- Reason for return and
- Whether you would like a refund or replacement
CANCELLING AN ORDER
If you cancel your order in writing (letter or email with order number) within seven working days, before the goods have been despatched we will refund the purchase price and P&P. If your order is a part fulfilled order we will refund the purchase price of the outstanding products excluding P&P providing you notify us in writing within seven working days of receiving your original order. If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price upon receiving the goods back, excluding the P&P charge. In order for this to happen, you need to notify us in writing no longer than seven working days after the day on which you receive the products, have taken reasonable care of the products and return them in their original packaging, unused and in re-saleable condition. If the product returned is not in fully re-saleable condition or the packaging is damaged, we cannot issue a refund. Please follow the procedure set out in our Returns Procedure.
We aim to supply top quality, ready to use products. Some minor ‘clean up’ of flash or mould lines may be required on buildings or figures. This is best achieved with a small file or craft knife.
Very rarely, a faulty pack slips through the quality assurance checks. In this case, please notify us and we will either replace the missing or mis-cast part or request it from the manufacturer if we import that product. We will deal with your enquiry as quickly and efficiently as possible. We may ask you to return the faulty goods for quality assurance purposes but will refund the postage if the goods were genuinely faulty.
Wargaming figures can contain sharp bits, so be aware of this when handling them.
The miniatures are made from a tin alloy or in some cases pewter. We advise hand-washing after handling unpainted miniatures, especially before having something to eat!
DESCRIPTION OF PRODUCTS
We do our best to describe our products accurately on our website.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. If you find an error, please let us know about it and we will get it fixed as soon as possible.
Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order, especially if a supplier has changed the product contents or details.
Payment is handled by PayPal. We do not store your payment details or have access to them, though we can arrange refunds as and when necessary.
We will take all reasonable precautions within our power, to keep the details of your order and payment secure. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
We will only use your information to;
- Advise you of your order progress.
- To administer this website.
- For internal statistical or survey purposes to improve this website and its services to you.
You must obtain permission from us before using images or text from this website. This includes all copyright material and trademarks.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
COMPLIANCE WITH LAWS
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.